Logo
Log in
Subscribe
Logo
Oliver Buchannon
hamish patel

Publisher of The Trades Brief. One money leak, one fix, real costs. Written for home service owners.

The quotes you sent last month are still worth money

Jul 3, 2026

•

2 min read

The quotes you sent last month are still worth money

Issue 003: Most shops follow up once, maybe. The revenue is in touches three through eight.

hamish patel
hamish patel
Customers pay 22% more for shops that do this

Jul 3, 2026

•

2 min read

Customers pay 22% more for shops that do this

Issue 002: 97% of review readers also read your responses. Silence has a price tag.

hamish patel
hamish patel
The $60,000 leak sitting in your missed calls

Jul 2, 2026

•

2 min read

The $60,000 leak sitting in your missed calls

Issue 001: Nearly half of service calls come after hours. Most shops send them straight to a competitor.

hamish patel
hamish patel
Best AI Estimating Software for Plumbers in 2026: An Honest Comparison

Jul 2, 2026

•

3 min read

Best AI Estimating Software for Plumbers in 2026: An Honest Comparison

We do not sell estimating software and we take no money from anyone who does. Here is what the market actually looks like.

hamish patel
hamish patel

The Callback

The weekly money leak detector for home service businesses. One leak, one AI fix, exact costs. Free every week, read it in five minutes from the van.

© 2026 The Callback.
beehiivPowered by beehiiv